What you can buy, in the FAQ

Choosing an engagement: practical answers.

Choose Learn, Prove or Deliver by the outcome you need. Independent programme support and optional continuation have separate scopes.
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Choose the first engagement from the uncertainty you need to resolve. You can assess the opportunity, test a workflow, design the operating model, build with a team or govern a programme already under way. Related questions: Choose a starting scope; Check who joins; Focus on adoption. Further reading: Team capability and AI adoption; Operating-model design scope.

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Learn, Prove and Deliver, with published prices

Read the answers below or open Learn, Prove and Deliver, with published prices for the wider context.

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How do we choose between the five Tenhaw engagements?

Start with Learn if your people need a practical working method: a leadership day is £8,500 and a six-week team programme is £24,000. Choose Prove to test one workflow for £20k–£55k over 2–4 weeks, or the £44,000 four-week readiness audit to choose priorities across the organisation. Deliver takes one agreed workflow into production and use in 90 days for £120,000 or £180,000 fixed. Programme and Delivery Management is available separately at £18k–£35k a month. The old five-offer ladder has been replaced by these three doors.

Do the five engagements have to run in order?

No. Learn, Prove and Deliver answer different needs; they are not a compulsory sequence. Choose the work you need now. Programme and Delivery Management is available independently, and continuation after the 90-day programme is optional.

Can we skip the audit and go straight to a build team?

Yes, if one workflow is ready to scope and your sponsor, engineers and users can take part. The production starting point is the fixed 90-day outcome programme at £120,000 or £180,000. A proof of concept is useful first when the technical value or acceptance evidence still needs testing.

Why are some engagements fixed price and others monthly?

Learn, Prove and the 90-day Deliver programme have fixed fees for agreed scopes. After day 90, continuation is optional at £70k–£85k a month. Programme and Delivery Management is independently available at £18k–£35k a month. Monthly work has 30 days’ written notice either way; fixed-price termination follows the published terms and Statement of Work.

Can I check the arithmetic behind each engagement price?

Yes. The rates remain £1,560 per partner day, £1,250 per senior day and £950 per associate day, using twenty billable days per month. The £120,000 programme illustration totals £119,100 from 60 senior, 30 associate and 10 partner days. The £180,000 illustration totals £179,920 from two seniors at 60 days each, 20 associate and 7 partner days. The fixed fees round those totals and price the agreed scope risk.

Do all five engagements include an engineer who builds?

No. The role mix follows the work. Learn teaches a working method; Programme and Delivery Management governs existing teams and does not include a build engineer. The proof of concept, audit prototypes and Deliver include build work. We name the roles and client-engineer involvement before starting.

Do we need the design team before the build team?

The standalone Design Team product has been retired. The 90-day outcome programme includes design in weeks 1–2, build with your engineers in weeks 3–10, then adoption, measurement and handover in weeks 11–13. Standalone design remains available on request at the published rate card.

What is the smallest engagement we can buy from Tenhaw?

The leadership day is £8,500 fixed for up to 12 executives, ending with three workflows and a pound value for each. The six-week team programme is £24,000 for up to 12 people. A one-workflow proof of concept starts at £20,000. Fees exclude VAT, pre-agreed expenses and model or platform use.

How many people turn up on each of the five engagements?

The three doors have different shapes. Learn supports up to 12 participants. Prove uses the practitioners needed for the agreed prototype or audit. Deliver has two- and three-practitioner options with partner oversight and your engineers involved. Programme and Delivery Management supplies a senior lead with partner oversight. Your proposal names the roles and allocation.

Will Tenhaw run and support the system after handover?

We plan a handover to your people. At day 90 you can take over fully or agree optional month-to-month continuation at £70k–£85k for the next outcome. Any ongoing run or support scope is agreed separately rather than assumed to be included indefinitely.

Which engagements come with a forward deployed engineer?

The proof of concept and the 90-day programme include hands-on engineering with your engineers. The readiness audit includes an engineer building the agreed prototypes. The engineering Learn variant establishes an issue-to-merge pipeline and review gates; it is training on a working method rather than a full production build.

What happens if we start on the wrong engagement?

We review the evidence with you and agree any change before doing more work. Fixed-price work has an agreed scope; a materially different workflow needs a separately priced change. Learn, Prove and Deliver are different starting points, so the first conversation should establish which decision or outcome you actually need.

How long before we see something working?

A proof of concept runs for two to four weeks; the audit builds agreed prototypes during four weeks. Learn uses a real workflow during the programme. Deliver targets the agreed workflow in production and in use in 90 days, with design in weeks 1–2 and build with your engineers in weeks 3–10.

Can we run two engagements at the same time?

Yes, if the people, access and decisions needed for both are available. For example, one team can learn a working method while another proves a workflow. We agree the dependencies and separate scopes so the same sponsor or engineer is not counted as available twice.

Which engagement fits if the problem is adoption, not technology?

Learn is the starting door when people need a practical method and support using it. The six-week programme is £24,000 for up to 12 people, with two workshop days and four weeks of weekly pairing on a real workflow. If the workflow itself still needs to be built for production, Deliver includes adoption alongside the engineering.

Which of the five engagements can one budget holder approve?

That depends on your delegated authority and whether it covers the full commitment including VAT. Learn starts at £8,500, Prove is £20k–£55k for a proof of concept or £44,000 for the audit, and Deliver is a fixed £120,000 or £180,000 paid in three monthly instalments. Instalments do not turn the fixed programme into a monthly retainer. Programme management and optional continuation are separate monthly commitments.

Can we swap a build team for a smaller engagement mid-programme?

At day 90, you can hand over fully, agree continuation, or buy Programme and Delivery Management independently if governance is the remaining need. Continuation at £70k–£85k and programme management at £18k–£35k each have 30 days’ written notice either way. A fixed programme’s scope changes and termination follow its Statement of Work.

Do you discount if we buy more than one engagement?

Published Learn and Deliver fees are fixed for their agreed scopes. A proof of concept ends with a fixed quote for the 90-day programme; design already completed comes off that quote. The readiness audit has no credit against later work. We do not require you to buy another engagement.

What stops you giving notice halfway through our programme?

Fixed-price and monthly engagements have different termination terms, recorded before work starts. Continuation and programme management have 30 days’ written notice either way. Fixed-price work can end on written notice with payment for work performed and committed costs incurred. The code, documentation and working knowledge remain in your estate, with ownership on payment.

If we start with the audit, do we go through procurement again?

The audit is a standalone £44,000 engagement. Any further work is separately agreed, so your procurement rules determine the next approval. The 90-day programme has a published fixed fee and the Statement of Work records the workflow, acceptance evidence and client responsibilities before starting.

What happens to the engagement if our sponsor leaves?

We agree the replacement sponsor and review whether the outcome, authority and access remain in place. A fixed programme does not silently change scope when its sponsor changes. If priorities change, we discuss the choices and record any agreed change before doing additional work.

Is there a minimum term on the monthly engagements?

Optional continuation after the 90-day programme and Programme and Delivery Management are month to month, with 30 days’ written notice either way. The initial Deliver programme is a fixed 90-day commitment, not a monthly trial. Fixed-price termination follows the Statement of Work and published terms.

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