Legal

Terms of Service

The framework under which we provide professional services: scope, fees, intellectual property, confidentiality, liability and termination. A signed Statement of Work takes precedence over anything here.
Tenhaw LTD, registered in England and WalesLast updated legal@tenhaw.com
On this page
1. Who we are and what these terms cover2. Our services3. Scope, deliverables and change control4. Personnel and substitution5. Your responsibilities6. Fees, expenses and payment7. Intellectual property and work product8. Confidentiality9. Data protection10. Insurance11. Warranties and liability12. Termination13. Non-solicitation14. Website use15. Governing law16. Contact

Contents

  1. 1Who we are and what these terms cover
  2. 2Our services
  3. 3Scope, deliverables and change control
  4. 4Personnel and substitution
  5. 5Your responsibilities
  6. 6Fees, expenses and payment
  7. 7Intellectual property and work product
  8. 8Confidentiality
  9. 9Data protection
  10. 10Insurance
  11. 11Warranties and liability
  12. 12Termination
  13. 13Non-solicitation
  14. 14Website use
  15. 15Governing law
  16. 16Contact

For questions about these terms, or to request our MSA, SOW template, DPA or insurance certificates, email legal@tenhaw.com.

1. Who we are and what these terms cover

Tenhaw LTD ("Tenhaw", "we", "us") is a company registered in England and Wales, company number 12735685, incorporated 10 July 2020, VAT registration GB388977014, providing AI-native transformation consultancy services. These terms govern use of our website and set out the framework under which we provide professional services. Every engagement is additionally governed by a signed Statement of Work ("SOW") and, where required, a Master Services Agreement. Where a signed SOW or MSA conflicts with these terms, the signed agreement takes precedence.

2. Our services

Tenhaw provides professional services delivered by people: agent-readiness audits, AI-native operating model design, embedded agentic leadership, and multi-year agentic transformation programmes. We deliver through forward-deployed squads embedded in the client organisation. Tenhaw does not sell software licences or a SaaS product.

3. Scope, deliverables and change control

The scope, deliverables, timeline, personnel and fees for each engagement are defined in the applicable SOW before work begins. Fixed-price engagements are fixed: the agreed fee does not change unless you request a change in scope, and any such change is agreed in writing before the additional work starts. We will tell you promptly if we believe the agreed scope will not achieve the stated outcome.

4. Personnel and substitution

We will not substitute the personnel assigned to your engagement without your prior written agreement, other than in cases of illness, departure or comparable circumstances outside our control, in which case we will propose a replacement of equivalent seniority for your approval.

5. Your responsibilities

Effective delivery depends on access. You agree to provide timely access to the people, systems, data and decision-makers identified in the SOW, and to nominate an executive sponsor empowered to make decisions within the agreed scope. Where delays in access materially affect the timeline, we will flag this in writing at the time rather than at the end of the engagement.

6. Fees, expenses and payment

Fees are set out in the SOW. Fixed-price engagements are invoiced against agreed milestones. Retainer engagements are invoiced monthly in advance. Invoices are payable within 30 days. Pre-agreed travel and subsistence expenses are charged at cost. All fees are exclusive of VAT, which is charged where applicable.

7. Intellectual property and work product

You own all deliverables, documentation, designs and code created specifically for you under an engagement, on payment of the applicable fees. Tenhaw retains ownership of its pre-existing methodologies, frameworks, tooling and know-how, including The Tenhaw Way, and grants you a perpetual, non-exclusive licence to use these to the extent they are embedded in your deliverables. We do not assert ownership over anything in your environment.

8. Confidentiality

Each party will keep the other's confidential information confidential, use it only to perform or receive the services, and protect it with no less care than it applies to its own confidential information. These obligations survive termination of the engagement. We will not name you as a client, publish a case study, or use your logo without your prior written consent.

9. Data protection

Where we process personal data on your behalf, we do so as processor under your instructions, governed by a Data Processing Agreement executed alongside the SOW. Our processing purposes, sub-processors, transfer mechanisms and retention periods are set out in that agreement. Our general data practices are described in our Privacy Policy, and our technical and organisational measures on our Security page.

10. Insurance

Tenhaw maintains professional indemnity, public liability, employer's liability, cyber and legal expenses insurance appropriate to the engagements it undertakes. Cover levels are published on our Security page, and current certificates are provided during supplier onboarding. Cover levels can be increased for a specific engagement where your supplier standard requires it.

11. Warranties and liability

We warrant that services will be performed with reasonable skill and care by suitably qualified personnel. Consultancy involves judgement, and we do not warrant any specific business outcome or financial return except where an outcome-linked fee is expressly defined in the SOW. Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded. Subject to that, each party's aggregate liability is capped at the amount specified in the SOW, and neither party is liable for indirect or consequential loss. Liability for breach of confidentiality or data protection obligations is addressed separately in the applicable agreement.

12. Termination

Retainer engagements may be terminated by either party on 30 days' written notice. Fixed-price engagements may be terminated by either party on written notice, with fees payable for work performed and committed costs incurred up to termination. On termination you receive all work product produced to that point, including documentation and any code deployed in your environment. We would rather stop an engagement that is not working than continue it.

13. Non-solicitation

During an engagement and for six months afterwards, neither party will knowingly solicit the other's personnel who were directly involved in the engagement, except through a general public advertisement not specifically targeted at them.

14. Website use

Content on this website is provided for general information and does not constitute advice or a binding offer. Prices published on this site are indicative ranges to support budgeting; the binding price for your engagement is the one stated in your SOW. You may not misuse this site or attempt to gain unauthorised access to it.

15. Governing law

These terms and any engagement are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

16. Contact

For questions about these terms, or to request our MSA, SOW template, DPA or insurance certificates, email legal@tenhaw.com.

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